Improving Indonesia's Nutrition Information Systems
How might we enhance Indonesia's Nutrition Information Systems and effectively address the issue of stunting?
My Role:
Design Researcher, Service Designer, Visual Design
Overview
To support the National Movement for Stunting Reduction, the Indonesian Ministry of Health a national nutrition information system to record and report data on community-based nutrition. This system tracks the implementation of various nutrition programs in Indonesia. In this case, health workers can directly report on the nutritional status of children in their areas and arrange necessary follow-ups. However, early observations indicated there are existing challenges in implementing this system: underreporting of data, lack of clarity in follow-up mechanisms, the suboptimal capacity health officers, and suboptimal use of the data within districts and provinces.
Through a service design process, this project outlined several ideas and recommendations that the Ministry of Health as the Service Owner can adopt to close current gaps related to nutrition information systems implementation that spans from data collection process, field visit for stunting cases, to data governance. Swipe to see the design outcomes below.
RESEARCH PROCESS
What are the key gaps between
the information systems design
and the implementation?
In this study, a mixed-methods approach was applied, combining service design with quantitative surveys. Service design was employed to enhance the quality of interaction between services and their users, by comprehensively examining the end-to-end processes and resources (people, infrastructure, protocols) necessary for services to operate and generate value. The main research questions are:
How is the information systems designed to function as part of the Indonesia's nutrition stunting intervention system?
What are the underlying factors contributing to the
implementation challenges identified?
What are the specific difficulties and challenges for information systems users at the various levels including with respect to nutrition programming?
What are the opportunity areas for improving the nutrition information systems implementation?
Research Method
+1500 officers
online survey to understand users’ perceptions regarding the use o from data input and reporting, to data utilization for determining appropriate intervention
40 interviews
in-depth interviews to understand the respondents’ habits, pain points, desires, and challenges in using e-PPGBM
4 observation
field observation to understand the context of the respondents, including details of the activities they carry out and their surrounding environment.
Online Survey
I employed a diary study as a key methodology
to investigate safety perceptions.
Participants recorded experiences, behaviors, emotions, and thoughts during nighttime travel.
Over four days, 37 respondents from three cities in Indonesia logged details such as visited places, transportation used, onboard thoughts and feelings, and clothing choices.
I designed and oversaw the diary study to capture women's night time travel journeys, revealing emotions, activities, and experiences at each touchpoint.
Read my process here.
In-Depth Interview
Following the completion of diary entries,
I conducted vital in-depth interviews to elucidate
and augment the information recorded.
This step was essential to clarify
diary entries and obtain additional contextual details regarding how safety perceptions impact respondents' mobility.
Shadowing / Direct Observation
The third method employed was shadowing, involving selected respondents observed on their nighttime journeys home. It provided direct context and a firsthand experience, enriching the overall understanding of the research.